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Hi, My office doesn't have a special program to track call handling by our staff (call center). I'm wondering if Access is capable of this.
Here's the details: There would be 5 users, sharing one file (multiple computers) in Access. I would like to be able to know the date and the operator who handled the call that were received from employees and have be able to add notes to that employee's record on what the call was about. I would need to track by operator and by date.
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With logging incoming calls, use a call log template in Microsoft Excel to. A Call Log With an Excel Spreadsheet. Microsoft Office: Call Log Template.
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I have the database set up to pull the employee by name or by id number with note fields that would be bound to the operator name. Kathleen, Any Access database, must be split into a front-end (form, reports, vba.) which each user is given a separate copy of and a back-end (data tables) which is placed on a central server. So no, just because you are using a shared folder, the process is the same regardless. You need to split your database first and then place your back-end file on the server then relink your front-end to the back-end and finally deploy a copy of the front-end to each user.
If you wish to read up a little on the subject you can simply google the term, there are a ton of articles on the subject or take a look at: I hope that helps, Daniel Pineault.